FREQUENTLY ASKED
Answers to what we are asked most often. If your question is not here, write to us at info@elementoedition.com or call +971 50 269 2060.
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FREQUENTLY ASKED
If your question is not answered here, write to us at info@elementoedition.com or through our contact page.
ORDERING
Every piece is handmade in Italy, to order. Catalogue pieces are made to order in 10 days. Pieces that include a coffee machine take 14. Bespoke commissions take 15. Transit adds a further 5–7 days worldwide, tracked and insured. If you need something sooner, write to us — shorter lead times can often be arranged.
Yes. The Edition Space at Dubai Hills Mall holds the current catalogue and material samples, open daily from 10am to midnight. Appointments for bespoke commissions are arranged in advance.
We do — for companies, private clients and institutions, executed to order and in line with brand or project requirements. Enquire through the personalisation page.
PERSONALISATION
Hand-embossed initials are AED 100. Broader bespoke work — materials, finishes, proportions, linings, hardware — is quoted per commission.
Personalisation extends across the entire catalogue. Special requests are welcomed and approached with care.
Bespoke and personalised commissions are made to your specification and cannot be returned unless faulty.
SHIPPING AND RETURNS
We ship worldwide, fully tracked and insured.
Duties and import taxes are the responsibility of the recipient unless stated at checkout.
Unused catalogue pieces may be returned in their original condition and packaging. See our refund policy for the current window and process.
CARE AND WARRANTY
Care instructions by material are set out on the Care & Warranty page.
Every piece is covered for one year from delivery against defects in materials and workmanship. Ordinary wear from use is not covered.

